We aim for your satisfaction with every purchase. If, for any reason, you’re unsatisfied with your order, we offer a 30-day return policy from the date you receive the product.
Please note that customers are responsible for all return shipment costs, and a 25% Return Service Fee will be applied to cover processing expenses.
Exchange Exception: Each customer is entitled to one exchange at no additional charges for an item of equal value within 30 days of receiving the product. We cover both the return shipping costs and waive the 25% Return Service Fee for this initial exchange.
Please note that for subsequent exchanges, customers are responsible for return shipping costs, and the standard 25% Return Service Fee applies to cover processing expenses.
Return Policy Procedure
If you wish to return an item:
- Please get in touch with us through our contact form to initiate a return. Please note that items sent back to us without first requesting a return will not be accepted.
- Once you receive approval via email, follow the provided instructions for returning the item.
- You may initiate a return without receiving the item only if the item’s delivery duration has exceeded the standard shipping period, as specified on our shipping information page. Please contact us in such instances for further assistance.
Requirements for Returns
- Initiate the return request within 30 days from the date you received the product.
- All products must be:
- Unused and in their original condition.
- Clean, without any marks or damages.
- In their original packaging with all tags attached.
We inspect all returned items, and they must meet our outlined conditions. Refunds or credits will be issued to the original payment method used for the purchase. We aim to process your request within 2-5 business days upon receipt.
Excessive Returns: We reserve the right to deny returns from customers engaging in excessive returns.
If you have any queries, please contact us for further assistance.